In March, Builders Exchange of Kentucky offered online planroom users an opportunity to provide us with opinions and suggestions for improvement of our online planroom (also called IPIN system), and we listened.
The survey asked respondents to rate their satisfaction with the Builders Exchange online planroom in five key categories as well as compare the online planroom to competing services in those same categories. Questions were also asked about the format and presentation of bid documents, open-ended suggestions for improvement, and identifying interest levels in mobile applications.
And the survey says…
Over 70% of applicable respondents are satisfied with their experience with the Builders Exchange online planroom in four out of five key categories (see below). The majority of respondents in the fifth category (Software provided for conducting online takeoffs and estimates) were “Neither Satisfied or Unsatisfied”.
A majority of all applicable respondents judged the Builders Exchange online planroom favorably in all five key categories compared to competing services, with over 80% judging favorably in three out of the five categories.
With your feedback, we also identified three primary areas to bolster the member experience on the online planroom:
- Timeliness of post-bid reporting
- Improved software options for conducting online takeoffs/estimates
- Ability to batch select multiple plans in different divisions with one click
Timeliness of post-bid reporting and improved options for online takeoffs will be main areas of focus for Builders Exchange as we move forward with upcoming upgrades to the online planroom and continue evaluate our project reporting coverage.
We are also pleased to report that the ability to batch select plans has already been addressed, and as a direct result of your feedback, members now have the ability to batch select entire divisions with one click of the mouse (see this IPIN Tip of the Month).
While the majority of members feel that Builders Exchange offers the most user-friendly and easy to use tools in the industry, we remain committed to improving and expanding our products and services to enhance the value for our trusted members using the online planroom.
Thanks again to all of those who took the time to take the survey and congratulations to Chris Revell with Mills Supply, who won the drawing for the free iPad Air!